About Veterans Standard Operating Procedure (VSOP)

Veterans Standard Operating Procedure (VSOP)

A trusted educational system designed to help veterans understand and navigate the VA system with clarity, confidence, and support. We teach you how to understand your records, prepare your evidence, protect your deadlines, and move forward on your own terms — without being forgotten.

 

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Our Story

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VSOP was born out of frustration and love. After getting out of the Coast Guard, I had no idea how the VA system worked. I went to TAPs, but no one ever explained that I might be eligible for compensation. I didn’t know what C&P exams were. I didn’t know I could even ask questions. What I had was what a lot of veterans have: confusion, paperwork, silence — and a feeling of being on my own.

 

Over time, I learned. I got help from other veterans, and then I started helping others too. I started logging every question people asked me — hundreds of them. I spent five years building a system that could answer all of them, step by step. That’s how VSOP was built. Not from theory — but from real conversations with real veterans.

 

VSOP was born during the COVID-19 pandemic — a time when the VA system slowed to a crawl, appointments were delayed, and veterans were left in silence.

 

In the middle of that chaos, one thing became clear:

Too many veterans were falling through the cracks.

No follow-up. No answers. No education. Just paperwork, confusion, and waiting.

 

So we started answering questions.

We started building checklists.

We listened, tracked, refined — until we had something real.

 

VSOP is a pandemic baby.

It was built out of necessity, created in the quiet moments between exhaustion and urgency, and designed to give veterans the one thing they were missing:

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A system that remembers them.

 

Meet the Founders

 

Kolby Severns, U.S. Coast Guard Veteran & Lesslie Severns, U.S. Coast Guard Veteran 

VSOP was built by two veterans —Kolby and Lesslie Severns — out of lived experience, frustration, and a commitment to help others make it through what they had to figure out on their own.

 

Lesslie served as a Storekeeper in the Coast Guard, where she learned how to navigate federal acquisition regulations — skills that later helped her understand the structure, language, and paperwork of the VA system. Kolby, an Electronics Technician, specialized in systems and processes. Together, they combined those strengths: Lesslie’s deep understanding of how the VA works and Kolby’s gift for translating complexity into clarity.

 

Their backgrounds made the perfect blueprint for what VSOP would become:

A structured, trackable, human-centered system for veterans who needed more than checklists — they needed connection and follow-through.

 

This was never meant to be a solo mission. As the VSOP grew, a powerful team of veterans and advocates joined the work — not behind them, but beside them — building something that could serve veterans for the long haul.

                                                       Our Commitment

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We will never leave you wondering what comes next.

We follow through.

We stay with you.

We help you reclaim your power — and we never forget who we serve.